This can be due to various reasons. Here are some steps you can take to troubleshoot the issue:

  • Ensure that your HR department has created an account for you.
  • Double-check that you're logging in with the correct email and password.

  • Verify that you're logging in through the mobile app and not the browser.

  • Confirm that you're using the latest version of the NAVIT app available.

For security purposes, it's essential to have an unlock code or biometric lock set up on your phone. This ensures that if your phone is misplaced, no one can access your NAVIT app without authorization. 

Please note that this refers to the PIN or biometric method you use to unlock your phone.

You can manage and modify your unlock code and biometric settings in the general settings of your device.