What Should I Do If My NAVIT Account Is Deactivated and I Cannot Log In?
If your NAVIT account has been deactivated and you are unable to log in, it is likely due to an update made by your employer or HR. Below, we explain the common reasons for account deactivation and the steps you need to take to resolve the issue.
Reasons for Account Deactivation
Employment Status Changes: Your employer or HR may have set an employment end date in your NAVIT profile. Once this date passes, your account is automatically deactivated, preventing you from logging in.
Steps for Reactivation
Contact Your Employer or HR: NAVIT support cannot directly reactivate your account. You will need to reach out to your employer’s designated benefits contact or HR representative.
Request a New Registration: Your employer’s benefits contact will need to submit a new registration for you in order to reactivate your account.
By following these steps, you can ensure that your account is reactivated and regain access to the NAVIT app.
For further assistance, please contact your employer’s HR or benefits team.